Terms and Conditions

Skagen Webshop, Take-away and cancellation policies for companies

Frequently Asked Questions (FAQ) – Skagen Webshop, Takeaway & Events

How are goods delivered from Skagen Webshop?
We ship with Bring. Delivery fee of 39/59 DKK for orders under 1.000 DKK.
Can I return food or drinks?
No. Food and beverages are exempt from the right of withdrawal. Other items can be returned within 14 days.
How do takeaway orders work?
Take-away is ordered online and picked up at the restaurant. Your order confirmation is valid as a receipt.
What are the rules for gift cards?
You have a 14-day right of withdrawal if the gift card has not been used. Used or partially used gift cards cannot be canceled.
Can I get a refund for tickets to events?
Tickets are only refundable in the event of cancellation. Changes to the menu or number of participants do not entitle you to a refund.
What applies when cancelling parties (12+ people)?
Cancellations must be made in writing. Depending on how late the cancellation is, up to 100% of the confirmed amount will be invoiced.
How do I pay in the webshop and for takeaway?
We accept Dankort, VISA, MasterCard, PayPal, etc. Webshop amounts are deducted upon shipment. Take-away and gift cards are deducted immediately.
Can I adjust the number of guests for my party?
Yes, up to 5% reduction can be made free of charge up to 48 hours before. For major changes, the cancellation policy applies.

Terms and conditions – Skagen Webshop

Delivery

Orders under DKK 1.000 will be subject to a delivery fee of DKK 39 / DKK 59.
Orders are sent with Bring and are generally delivered within 2-4 business days.

Right of withdrawal and return

You have 14-day right of withdrawal on all goods, except:
- Food and beverages.
- Goods with broken seals for hygiene reasons.
When returning, you pay for the shipping yourself and are responsible for the item until we receive it back.
Returns must be made to:
Skagen Bjesk ApS, Fiskehuskaj 13, 9990 Skagen

Payment

We accept: Dankort, VISA, VISA Electron, MasterCard, Maestro, JCB and PayPal.
The amount is only withdrawn when the item is shipped.
Payment is made via a secure, encrypted connection (DIBS).

Warranty

You have a 24-month right of complaint as a consumer.
In the event of a justified complaint, reasonable shipping costs will be refunded.

Events, cooking school & arrangements

No right of withdrawal, see “Act on Certain Consumer Agreements”.
Tickets are only refundable in the event of cancellation.
Changes in menu, guests, etc. do not entitle you to a refund.
Refunds for cancellations will be made automatically within 7 business days.

Terms and conditions – Skagen Fiskerestaurant Take-away

Ordering & pickup

Take-away is ordered online and picked up at the restaurant.
Your order confirmation serves as a receipt.
When purchasing a gift card, it is sent via email and activated immediately.

Right of Cancellation

No returns on drinks and food.
Gift card: 14 days right of withdrawal if not used in whole or in part.

Payment

We accept: Dankort, VISA, VISA Electron, MasterCard, Maestro and JCB.
The amount is withdrawn upon pickup - for gift cards, the amount is withdrawn immediately.

Refund for changes

In rare cases, the menu or dishes may be sold out. In that case, we will contact you.
If a solution cannot be found, the payment will be refunded to the same card.

Privacy Policy

We only collect the information necessary to deliver your order.
Your information will not be shared with third parties without consent.
We use cookies to improve the user experience.
Data is stored for up to 5 years and processed in accordance with applicable legislation.

“MitID Age Verification”

Skagenfishrestaurant.dk uses VerifyID to perform electronic age verification using MitID, the purpose of this is to ensure that customers who purchase age-restricted products are over the age limit and in accordance with Compliance rules for distance sales of age-restricted products. VerifyID processes personal data in accordance with the GDPR law.

Contact info

Skagen Group ApS
Email: info@skfisk.dk
Phone: +45 98 44 35 44
CVR: 3759 3850

For questions about payment:
skagenadmin@ecitaccount.dk

For complaints, contact:
Trine Hemmingsen // th@skfisk.dk
If we do not find a solution, you can complain via www.forbrug.dk

Cancellation Policy – Parties & Events (12 people +)

At Skagen Fiskerestaurant, agreements about companies are the starting point. binding under Danish lawHowever, should you need to change or cancel your company, we have the following conditions:

Cancellations and changes must be made in writing by email to the restaurant in question.
Write to us:

Skagen Fish Restaurant Skagen / skagen@skfisk.dk
Skagen Fish Restaurant Illum ROOFTOP / illum@skfisk.dk
Skagen Fish Restaurant Esplanaden / esplanaden@skfisk.dk
Skagen Fish Restaurant Kolding / kolding@skfisk.dk

In case of cancellation of the entire party or reduction of more than 10% of the number of guests:

Time of cancellation	Billing
senest 2 months before	Free of charge
Less than 2 months before	25% of confirmed amount
Less than 1 month before	50% of confirmed amount
Less than 14 days before	75% of confirmed amount
Less than 7 days before	100% of confirmed amount

Adjustment in number of participants

You can downgrade up to 5% of the confirmed number of participants free of charge up to 48 hours before the event.

Prepayment

50% of the confirmed amount for the company must be paid no later than 21 days before the event.
The remaining amount is invoiced and paid. after the event has taken place, unless otherwise agreed.
If an invoice is required, this must be agreed in advance.

Payment restrictions

It is not allowed to pay more than DKK 14.999 in cash or with gift cards, regardless of the total amount of the event.
(This follows current legislation on payments.)